The People Side of Successful Business Transformations

Anotace: Business transformations are critical to making a giant leap to create an outstanding customer experience and dominate the market. This study explores how companies with different Continuous Improvement Maturities manage the people side of a business transformation, focusing on establishing a Continuous Improvement culture. A semi-structured interview with 28 different companies and 30 interview partners from 21 different industries will explore the People Excellence approach’s differences in People Engagement, People Enablement, and People Empowerment. The study also investigates the different views on Continuous Improvement Systems and their impact on the organization. The focus on people, culture, and Leadership to achieve significant and sustainable business results from companies with a strong Continuous Improvement System will be evident, compared to companies with no structured Continuous Improvement System or a fragile Continuous Improvement System.