Implementation of Quality Management System in the NSI of Serbia – Success Stories and Future Plans

Anotace: During the last several years the Statistical Office of the Republic of Serbia (SORS) made significant efforts in order to introduce quality management system. Information and knowledge about different quality issues are continuously being spread through the intranet portal on quality. User and staff satisfaction surveys have already being implemented for a number of years. Documentation system for quality management, based on ISO 9001 standard, has been introduced, as well as system for producing reference metadata and quality reports (RZSMETA). Standardization of the production process started in the SORS many years ago, in connection with introduction of Integrated Survey Technology (IST). Completely designed and developed in the SORS, IST has become regionally recognized data integration concept supporting several phases of statistical production process (build, collect, process and analyse). It is a challenge now how to efficiently Zobrazit více »