Fabricia Da Silva Gomes, Paulo R. Camargo, José Salvador da Motta Reis, Gabriel M.M. Diogo, Ronald P. Cardso, José G. Medeiros de Barros, Nilo A. de Souza Sampaio, Luís C.F.M. Barbosa, Gilberto Santos
Main Benefits of Application of Six Sigma for Productive Excellence
Číslo: 3/2022
Periodikum: Quality Innovation Prosperity
DOI: 10.12776/qip.v26i3.1712
Klíčová slova: six sigma; quality tools; quality management; total quality management
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Methodology/Approach: Exploratory research was conducted to understand the context, analyse, and create familiarity with the problems identified in the company, making them more explicit.
Findings: Through Define, Measure, Analyze, Improve, Control (DMAIC) the company was able to identify the main causes of customer complaints and the factors that led to these complaints. Using management tools, it was possible to solve the problems with packaging outside the specifications, which was the reason for complaints from customers. The benefits of this research were the identification and analysis of the quality management tools.
Research Limitation/Implication: The present research had as a limitation the application of the method is only one company, so it is proposed as a future study of the application in different production processes of different organizations.
Originality/Value of paper: It was evidenced that there is a positive relationship between the application of Quality management methods and company billing, as there was an increase of 1.7% in company billing. In past surveys, new possibilities for improvement to be addressed emerged, making the team aware of the need to continue the process of continuous improvement.