Nicolay Africano, Ana S. Rodrigues, Gilberto Santos
The Main Benefits of the Implementation of the Quality Management System in Higher Education Institutions in Angola
Číslo: 3/2019
Periodikum: Quality Innovation Prosperity
DOI: 10.12776/qip.v23i3.1292
Klíčová slova: organization context; higher education; ISO 9001; quality planning and organizational processes
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Methodology/Approach: The research was conducted through a questionnaire proposed to survey selected 55 institutions. Fifty completed questionnaires were received, representing the sample of this work. The statistical analysis SPSS version 22.0 for Windows was used for the treatment of the data.
Findings: The results of the study show that of the 50 Angolan HEIs surveyed, only 20% of them have the Quality Management System implemented. As main benefits of the implementation of the QMS in HEIs of Angola, we can highlight: Improvement of the quality of teaching; Improvement of student satisfaction; Improvement of confidence of students and other stakeholders; Improvement in student assessment; Improvement of teacher competences.
Research Limitation/implication: The main limitation of the study lies in the fact that of the 50 Angolan HEIs referred, only 20% of them have the Quality Management System implemented, which shows that there is still much work to be done in this area.
Originality/Value of paper: Higher education in Angola has had an evolution in terms of demand and access. Due to the quantitative development of higher education in Angola, it is necessary to be accompanied by qualitative growth, which implies the reinforcement of the need for quality management.